Terms and Conditions

Payment Terms

At Buses N Coaches, we aim to make the booking and payment process clear and straightforward.

Once your booking has been confirmed, full payment is required at least one business day before the scheduled trip.

If your organisation requires a Vendor Number, please contact our team or search for Buses N Coaches / Buses N Co Pty Ltd, as applicable.

Paying by the due date allows our team to finalise the necessary arrangements for your booking and prepare for the scheduled journey.

Booking Fee

A 3% booking fee applies to both online and invoiced payments.

Driver Details and Text Notifications

Driver details are generally provided by text message before the booking.

If you have not received a confirmation text containing the driver details by 8:00 pm on the day before your scheduled trip, please contact our team.

Safe Bus Evacuation Procedure

Passenger safety is a priority at Buses N Coaches. If a bus, coach or other passenger vehicle needs to be evacuated, the following procedure will apply where circumstances allow:

Evacuation will begin once the vehicle has stopped and it is safe for passengers to exit.
Passengers will leave the vehicle calmly and promptly through the normal passenger door where it is safe and accessible.
If the standard exit cannot be used safely, passengers will be directed to an available marked emergency exit.
Passengers will assemble in a safe location at an appropriate distance from the vehicle, taking the surrounding circumstances into account.
The teacher, supervising adult or person responsible for the group will assist with accounting for passengers and maintaining order.
The driver will supervise the evacuation and, where practicable, will be the final person to leave the vehicle.
The driver will provide reasonable assistance to passengers where required and where it is safe to do so.
Any evacuation incident will be reported to Buses N Coaches management as soon as practicable, initially by phone and followed by a written incident report.
The written report will record relevant details including the location, time, circumstances, group involved, responsible persons, evacuation instructions and any injuries or distressed passengers.
Where appropriate, details of witnesses or other people involved may also be recorded, including their names and available contact information.
Any damage caused during a booking may be invoiced. Where applicable, supporting photographs will be provided and payment will be required within 1–3 days of the invoice.

If you require further information about our safety procedures, please contact the Buses N Coaches team.

Cancellation Terms for Bus Charter, Sports Transfers and Coach Hire

We understand that plans can change. The following cancellation conditions explain how cancellations, credits and refunds are handled.

Cancellation with 48 Hours or More Notice

If you cancel the charter, or part of the charter, 48 hours or more before the scheduled departure, written notice must be provided.

Where applicable, you may choose between:

A full refund of the amount paid; or
A credit invoice that can be used towards another charter within 12 months.

Cancellation Within 24 Hours

If the booking is cancelled within 24 hours of the scheduled departure, a cancellation fee of up to 100% of the charter cost may apply.

If your circumstances change, please contact our office before 8:00 pm on the day before the scheduled trip. Depending on the circumstances, you may be eligible for a credit equal to the charter value for use towards a future booking.

Cancellation Within 12 Hours

For cancellations made within 12 hours of the scheduled departure, a cancellation fee equal to 50% of the charter cost will apply.

Cancellation Within 6 Hours

For cancellations made within 6 hours of the scheduled departure, a cancellation fee equal to 100% of the charter cost will apply.

Refund Processing

Where a refund is approved, it will generally be processed within 7–14 business days from the date the cancellation has been confirmed.

Questions About Your Booking

These terms are intended to provide clear information about payments, cancellations and passenger safety procedures.

If you need to change a booking, confirm a payment, discuss a cancellation or clarify any of these terms, please contact the Buses N Coaches team as early as possible so we can assist with your enquiry.